Privacy Policy
At Floraborne, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights under the Australian Privacy Act 1988.
Information We Collect
When you place an order or create an account, we may collect:
- Name and email address
- Shipping and billing address
- Phone number (optional)
- Payment information (processed securely by Stripe — we do not store card details)
- Order history and preferences
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Improve our products and services
- Send marketing communications (only with your consent)
Third-Party Services
We use trusted third-party services to operate our store:
- Stripe for secure payment processing
- Resend for transactional email delivery
- Vercel for website hosting
These providers only receive the minimum information necessary to perform their services and are bound by their own privacy policies.
Cookies
We use essential cookies to maintain your session and shopping cart. We do not use third-party tracking cookies for advertising purposes.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are kept for a minimum of 7 years for tax and legal compliance.
Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
Contact
For privacy enquiries, contact us at hello@floraborne.com.
Last updated: March 2026